Treating Customers Fairly Course
Treating Customers Fairly (TCF) applies to firms in the financial services industry. This is a significant part of the regulatory landscape that intends to promote fair treatment of customers.
TCF aligns with Principle 6 of the Principles of Business which states that firms must deliver fair outcomes to customers and pay due regard to their interests.
Our Treating Customers Fairly Course explains the FCA's rules for TCF and managing Conduct Risk.
Course Specifications
Structure
Approximately 40-minute long e-learning course followed by a 10-question assessment.
Audience
Suitable for all staff - examples and interactivities designed for staff at all levels. No previous knowledge or experience is required.
Design
SHARD-compliant, responsive display on all devices, accessibility on screen readers, visual design controlled via a client style sheet.
Compatibility
All Windows, Mac OSX, iOS, Android (Flash-free for mobile compatibility). AICC and SCORM 1.2-compliant, suitable for both hosted and deployed SCORM or AICC.
Tailoring
Fully customisable on Skillcast Portal CMS.
Translation
Pre-translated versions not available, but all text content can be exported for translation into all languages.
Localisation
Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.
Sample Course Pages
FCA Courses Library
Our FCA Course library of over 60 training modules covers everything from high-level and conduct of business standards to thematic topics, including treating customers fairly.
